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Useful lessons emerge from first service group experience with level 1...

What is it like to onboard a service group to the central IT Service Desk? It has been four months since the CIT-DFA Service Group made the leap and some lessons have been learned. A consolidated...

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Open House January 17: Mann Library’s New Bisset Collaborative Center

 Mann Library is holding an open house for the newly outfitted Bisset Collaborative Center on Thursday,  January 17 from 1-2 p.m.The Bissett  space, located on the library’s second floor, has been...

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Ticket sharing leads to better workflow between CALS and the central IT...

CALS IT and the central IT Service Desk are successfully tapping into Remedy’s ticket-sharing capability to improve workflow between the two IT support units and provide better service to users.While...

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AA&D Launches Technology Advisory Group

Recognizing the need for a cross-organizational committee focused on articulating technology needs, recommendations, priorities and investments, Alumni Affairs and Development recently launched an IT...

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CHE server-based Identity Finder kick starts collaboration

If there is an IT@Cornell watchword it is “collaboration.” It conveys the ideas of working together, leveraging skills where we find them, saving time, and pooling resources to build a technology once...

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“Cow-labor-ation” comes to IT@Cornell and the State Fair

No, we haven’t turned in our dictionaries. It’s just…well…what else would you call a story about cows in labor and Vet School IT and central IT folks collaborating to bring video of the blessed event...

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Chemistry IT and CISER Collaborate to Serve Scientists’ Complex Computing Needs

 An ongoing collaboration between chemistry researchers, their local IT manager, and CISER (Cornell Institute for Social and Economic Research) exemplifies how IT collaboration can fuel award-winning...

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College of Human Ecology: Active Learning and Collaboration Technology...

The College of Human Ecology is assessing technologies for active learning classrooms and collaboration. You are invited to test drive these devices before being returned to the suppliers. Come by to...

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Project in Progress: How risk analysis and teamwork helped Cornell confront...

Project in a NutshellThe August 2013 implementation of the new Common Application (CA), which is used by more than 500 colleges, including Cornell, was plagued by major technical problems, eroding the...

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Building productive and collaborative relationships at the speed of trust

To facilitate IT project success in the challenging higher education environment, trust and collaboration among IT staffers and various campus groups are essential. In the March/April 2015 issue of...

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